M Plan

For teams requiring comprehensive SRE support

The M plan delivers enterprise-grade SRE capabilities with 24/7 support, guaranteed SLAs, and comprehensive security and disaster recovery for mission-critical systems.

Overview#

What's included#

Everything in S, plus#

The M plan includes all features from the S plan, plus the following upgrades.

Dedicated SRE team#

Senior engineering team with 24/7 availability.

• Project manager — Coordinates work, handles communication, and ensures delivery
• Team leader — Senior technical oversight and architecture decisions
• Senior engineers — Expert-level implementation and problem solving
• 24/7 on-call rotation — Round-the-clock incident response

24/7 infrastructure management#

Continuous monitoring and management of your infrastructure.

Capabilities:

• Real-time infrastructure monitoring
• Proactive issue detection and resolution
• Automated remediation for common issues
• Capacity planning and scaling
• Performance optimization
• Cost monitoring and optimization

Guaranteed SLA#

Committed response times for all incidents.

SLA includes:

• Defined escalation procedures
• Regular SLA reporting
• Post-incident reviews
• Continuous improvement recommendations

24/7 emergency support#

Round-the-clock expert support for critical incidents.

Emergency response includes:

• Immediate incident triage
• Direct access to senior engineers
• War room coordination
• Real-time status updates
• Root cause analysis
• Remediation and prevention

Disaster recovery plans#

Comprehensive disaster recovery strategies and implementation.

What we deliver:

• Business continuity planning
• Recovery point objectives (RPO) definition
• Recovery time objectives (RTO) definition
• Backup strategy implementation
• Cross-region failover setup
• Regular disaster recovery testing
• Runbook documentation

Full observability stack#

Enterprise observability with Prometheus and Grafana.

Observability practices:

• Custom dashboards for your applications
• SLO/SLI monitoring
• Capacity and trend analysis
• Performance baselines
• Anomaly detection
• Alert optimization

Security auditing#

Regular security assessments and compliance verification.

Audit scope:

• Infrastructure security review
• Kubernetes security assessment
• Network security analysis
• Access control review
• Compliance gap analysis
• Vulnerability assessment

Deliverables:

• Detailed findings report
• Risk prioritization
• Remediation recommendations
• Compliance documentation
• Executive summary

Enterprise CI/CD#

Full-featured CI/CD with enterprise integrations.

Platforms:

• GitHub Actions
• GitLab CI/CD
• Jenkins (enterprise configuration)

Enterprise features:

• Advanced security scanning integration
• Compliance gates
• Audit logging
• Multi-environment promotion workflows
• Release orchestration
• Change management integration

Unlimited consultancy#

Unrestricted access to expert consultancy across all domains.

Best for#

The M plan is ideal for:

• Enterprise teams with mission-critical production systems
• Organizations requiring 24/7 uptime and support
• Regulated industries needing compliance and security auditing
• Companies with strict SLA requirements
• Teams operating high-traffic, high-availability systems
• Organizations requiring disaster recovery capabilities

Getting started#

Custom plans#

Need capabilities beyond the M plan? We offer custom enterprise solutions.

Custom options include:

• Dedicated senior engineering teams
• Custom SLA agreements
• Multi-region infrastructure support
• Advanced compliance requirements (SOC 2, HIPAA)
• Custom integration development
• Dedicated account management

Related#

• All Pricing Plans
• SRE as a Service
• Security & Compliance