DevOps Emergency
Rapid incident response when things go wrong
When critical systems fail, every minute counts. Our DevOps Emergency service provides rapid incident response with experienced engineers who diagnose and resolve production issues fast.
What we deliver#
Rapid Response#
- 15-minute response time for critical incidents
- 24/7 availability including weekends and holidays
- Direct access to senior engineers—no ticket queues
Incident Resolution#
- Root cause analysis and immediate mitigation
- Database recovery and data integrity checks
- Infrastructure stabilization and failover
- Application debugging and hotfix deployment
Post-Incident Support#
- Detailed post-mortem documentation
- Preventive measures and recommendations
- Monitoring improvements to prevent recurrence
- Optional transition to ongoing SRE support
Response SLAs#
| Priority | Response Time | Resolution Target |
|---|---|---|
| Critical | 15 minutes | 2 hours |
| High | 30 minutes | 4 hours |
| Medium | 2 hours | 8 hours |
| Low | 8 hours | 24 hours |
Critical vs. High
Critical means production is down or severely degraded—users cannot use your service. High means significant impact but workarounds exist. We prioritize accordingly and keep you informed throughout.
Common scenarios we handle#
- Production outages — Complete service failures requiring immediate attention
- Performance degradation — Sudden slowdowns impacting users
- Security incidents — Breaches, unauthorized access, or vulnerability exploitation
- Data issues — Corruption, loss, or replication failures
- Infrastructure failures — Cloud provider issues, network problems, DNS failures
- Deployment rollbacks — Failed releases needing urgent reversal
How it works#
- Contact us — Reach out via our emergency hotline or email
- Triage — We assess severity and assign the right engineers
- Resolution — Active incident management until systems are stable
- Review — Post-incident analysis and prevention recommendations
Prepared for the worst
Teams with runbooks, monitoring, and clear escalation paths resolve incidents faster. We can help you build these before you need them—consider our SRE as a Service for ongoing coverage.
Get emergency help#
Production down? Don't wait. Our senior engineers are available 24/7 to help you restore service and prevent recurrence.
Contact Emergency Support →Related resources#
Frequently Asked Questions#
When should I use Emergency vs. SRE as a Service? Emergency is for one-off or occasional incidents when you need immediate help. SRE as a Service is ongoing—we proactively monitor, prevent issues, and respond when they occur. Many teams start with Emergency and transition to SRE for continuous coverage.
How do I declare a critical incident? Contact us via the emergency hotline or email. State that it's critical and describe the impact. We'll acknowledge within 15 minutes and begin triage.
Do you work with our existing tools? Yes. We integrate with your monitoring (Datadog, PagerDuty, etc.), cloud consoles, and collaboration tools. We adapt to your environment.
What if the issue is in our application code? We'll stabilize the system first—rollback, scale, or mitigate. For code-level fixes, we can pair with your developers or provide clear remediation steps. Our goal is to get you back online, then help prevent recurrence.
Can you help us prepare for incidents? Absolutely. We recommend runbooks, monitoring improvements, and escalation procedures. Consider our Infrastructure Audit or SRE as a Service for proactive preparation.