When every minute counts
24/7 access to senior DevOps and SRE engineers. We diagnose, stabilize, and resolve production incidents fast—so you can get back to normal.
15-minute response SLA for critical issues. Available around the clock.
15-minute critical response
Senior engineers on standby 24/7/365. When you declare a critical incident, we're on it within 15 minutes.
Stabilize, then improve
Immediate mitigation to restore service, followed by root cause analysis and recommendations to prevent recurrence.
Clear communication
Structured updates, timelines, and post-incident reviews so stakeholders always know what's happening.
When critical systems fail, every minute counts. Our DevOps Emergency service provides rapid incident response with experienced engineers who diagnose and resolve production issues fast.
What we deliver
Rapid Response
- 15-minute response time for critical incidents
- 24/7 availability including weekends and holidays
- Direct access to senior engineers—no ticket queues
Incident Resolution
- Root cause analysis and immediate mitigation
- Database recovery and data integrity checks
- Infrastructure stabilization and failover
- Application debugging and hotfix deployment
Post-Incident Support
- Detailed post-mortem documentation
- Preventive measures and recommendations
- Monitoring improvements to prevent recurrence
- Optional transition to ongoing SRE support
Response SLAs
| Priority | Response Time | Resolution Target |
|---|---|---|
| Critical | 15 minutes | 2 hours |
| High | 30 minutes | 4 hours |
| Medium | 2 hours | 8 hours |
| Low | 8 hours | 24 hours |
Common scenarios we handle
- Production outages — Complete service failures requiring immediate attention
- Performance degradation — Sudden slowdowns impacting users
- Security incidents — Breaches, unauthorized access, or vulnerability exploitation
- Data issues — Corruption, loss, or replication failures
- Infrastructure failures — Cloud provider issues, network problems, DNS failures
- Deployment rollbacks — Failed releases needing urgent reversal
How it works
- Contact us — Reach out via our emergency hotline or email
- Triage — We assess severity and assign the right engineers
- Resolution — Active incident management until systems are stable
- Review — Post-incident analysis and prevention recommendations
Get emergency help
Related resources
Frequently Asked Questions
When should I use Emergency vs. SRE as a Service? Emergency is for one-off or occasional incidents when you need immediate help. SRE as a Service is ongoing—we proactively monitor, prevent issues, and respond when they occur. Many teams start with Emergency and transition to SRE for continuous coverage.
How do I declare a critical incident? Contact us via the emergency hotline or email. State that it's critical and describe the impact. We'll acknowledge within 15 minutes and begin triage.
Do you work with our existing tools? Yes. We integrate with your monitoring (Datadog, PagerDuty, etc.), cloud consoles, and collaboration tools. We adapt to your environment.
What if the issue is in our application code? We'll stabilize the system first—rollback, scale, or mitigate. For code-level fixes, we can pair with your developers or provide clear remediation steps. Our goal is to get you back online, then help prevent recurrence.
Can you help us prepare for incidents? Absolutely. We recommend runbooks, monitoring improvements, and escalation procedures. Consider our Infrastructure Audit or SRE as a Service for proactive preparation.
Ready to get started?
Get a quote or talk to our team.
Pricing
No long-term contracts. for custom arrangements.
Minimum engagement: 4 hours
Immediate senior engineer response for production incidents. Available 24/7, billed in 4-hour blocks.
Technologies we work with
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